1. What this policy covers
This policy explains how digital products purchased through the Kappa store are checked, processed, and delivered. Products may include supporter perks, cosmetic items, access benefits, or other clearly described in-game features.
The product page and checkout will show the item, selected server, price, eligibility requirements, and any delivery notes before payment.
2. Account checks and order processing
A purchase may require a verified Discord account, a linked Steam account, and a selected Kappa server. These checks help us attach the order to the correct player and prevent duplicate or incorrect delivery.
Paid orders enter processing only after the payment provider confirms them. Orders reduced to £0.00 by a valid 100% promo code are confirmed directly without visiting PayPal. If information is missing or the account is not eligible, the order may be paused while we contact you.
3. Digital delivery
Eligible automated products are queued for the selected server after checkout is confirmed. Some items may require the next server restart before they appear in game.
For a custom-gear bundle, confirmed checkout creates a private Discord ticket containing the customer's written brief and any optional reference image they upload. The reference image is not required to complete checkout.
Products requiring manual setup, custom work, or additional verification will display a separate delivery estimate before checkout. Maintenance, game updates, server downtime, or third-party outages can delay delivery.
4. Server selection, gifting, and promo codes
You are responsible for checking the selected server and linked Steam account before paying. If gifting is offered, the recipient must meet the product eligibility requirements and connect the accounts requested at checkout.
Promo codes may have an expiry date, usage limit, minimum spend, eligible products, or account restriction. They have no cash value and cannot be applied after an order has been completed unless Kappa confirms otherwise.
5. Cancellations and refunds
If you believe an order is incorrect, contact Kappa support as soon as possible and before using or receiving the product. Once digital fulfillment has started, cancellation or refund options may be limited depending on the product and applicable law.
Nothing in this policy limits any statutory rights you may have. Failed delivery, duplicate charges, or a product that materially differs from its description will be reviewed by Kappa support and the payment provider where relevant.
6. Failed delivery and support
If an item has not appeared after the stated delivery window or server restart, do not purchase it again. Contact support with your order reference, Discord account, Steam ID, selected server, and a short description of the issue.
Kappa may repair the delivery, complete it manually, replace the item where appropriate, or arrange another remedy based on the circumstances and applicable rights.
7. Product and policy changes
Game updates, server balancing, platform rules, or operational needs may require a digital product to be adjusted or withdrawn. Material limits known before purchase will be shown on the product page wherever possible.
This policy may be updated as the store and delivery system develop. The version shown at the time of purchase will apply to that order unless a later change is required by law.
8. Contact
For store and delivery support, create a private ticket through the official Kappa Discord or email kappadayz@icloud.com. The store is operated by Daniel Monk, trading as Kappa DayZ, from 7 Kyrle Street Ross-on-Wye HR9 7DB.